Enquiries

Your Journey to Support Begins Here

We’re Here for You

Reach Out with Confidence
Let’s Talk Care

Whether you’re seeking the right support services, have questions about the NDIS, or simply need guidance navigating your options — our team is here for you every step of the way. We believe that no question is too small, and every conversation matters.

At Assure Community Care Services, your message is more than just a formality — it’s an opportunity for us to understand your needs and provide compassionate, reliable support tailored to your journey.

info@assurecommunitycare.com.au
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VIC 0494354254 / 0493278578
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QLD 0493352547 / 0432921788

Frequently Asked Questions

Our team has extensive experience working in the medical and disability sectors. Many staff members have backgrounds in emergency medicine, geriatrics, neurology, orthopaedics, general medicine, and paediatrics. All are trained, registered where required, and undergo continuous professional development to ensure safe, high-quality care.

Yes. We customise services to meet your individual needs, goals and evolving circumstances. If your needs change, we work with you (and your plan provider) to adjust the supports we deliver.

We have a diverse workforce. Many of our staff are fluent in more than one language, which helps ensure culturally sensitive and effective communication.

- We conduct comprehensive background checks and ensure required credentials are in place.
- We offer regular training and professional development.
- We have supervision and feedback mechanisms to monitor service quality.
- We review care plans with clients regularly to ensure supports remain appropriate.

You can contact us via phone or email.
Phone:
VIC 0494354254 / 0493278578
QLD 0493352547 / 0432921788
Email: info@assurecommunitycare.com.au
We also welcome in-person discussions or virtual meetings to assess your needs and explain your options.

We operate under the official NDIS Price Guide. Once we understand your required supports, we’ll provide a clear breakdown of costs aligned with that Price Guide. We believe in transparency so you know what you’re paying for.

Yes. Our nursing/clinical staff are trained to assist with medication management, including ensuring correct administration in line with prescriptions.

We understand that your circumstances may change. Please let us know as soon as possible so we can adapt your service plan to match your current needs. Our flexibility ensures you’re always receiving what suits you best.

We take all feedback seriously. If you have a concern or aren’t happy with any aspect of service, you can speak with our staff, or contact our complaints officer. We aim to resolve issues promptly, respectfully, and fairly.

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